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Issist Support
Please use this page to troubleshoot any technical issues you're having before contacting us. Your question may already be answered.
Tutorial Videos
Frequently Asked Questions
Does iZoom work on Mac?
- No. iZoom only works on Windows XP/Vista/7.
My library/school/co-workers machine doesn't allow installation. Will iZoom USB run?
- Yes! iZoom runs without installation and without administrative access.
Does iZoom work on Windows Vista 64 bit?
- Yes. iZoom is fully supported on Vista 64.
I am a JAWS user. Will iZoom's magnification work in tandem with JAWS?
- Yes. iZoom does not interfere with JAWS and both applications can be run simultaneously. Make sure to turn off the speech functionality of iZoom or you will hear both JAWS and iZoom speaking together.
Can I move my iZoom Standard license to another machine?
- Certainly. You can remove the registration from the machine you don't wish to use iZoom on anymore. You can then register iZoom on another machine.
Does iZoom support Firefox?
- Magnification will work just fine in Firefox, but some elements of speech will not. Specifically, Narration and typing echo do not work in Firefox. You will still be able to hear links, buttons etc. in Firefox as you tab through them.
Why is iZoom running slowly on my machine?
- Odds are you have a computer that doesn't meet our minimum requirements. If it does, try reducing the screen resolution to 1024x768 or lower. Most machines are able to run iZoom smoothly at this resolution.
Does iZoom support 2 monitors?
- Yes, iZoom supports 3 different dual monitor magnification modes. Stretch, Original and Magnified and Independent.
Is iZoom compatible with Citrix server?
- iZoom will magnify Citrix applications, but speech will not work for applications running on Citrix server.
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